Privacy Policy
new pkluk is committed to protecting your personal data. This Privacy Policy explains what information we collect, why we collect it, how it is used and stored, and the rights you have over your data as a player on our platform.
Data Protection at a Glance
The following cards summarise new pkluk's core data protection commitments. These highlights complement — and do not replace — the detailed sections below. Please read the full policy to understand all aspects of how your information is handled.
All data transmitted between your device and the new pkluk platform is protected by industry-standard SSL/TLS encryption. This ensures that your personal and financial information cannot be intercepted by unauthorised parties during transit.
new pkluk does not sell, rent, or trade your personal information to any third party for marketing purposes. Data is shared only with essential service providers under strict contractual obligations, and only to the extent necessary to operate the platform.
new pkluk applies a data minimisation principle — we collect only the information that is strictly necessary to operate your account, process transactions, verify your identity, and comply with applicable legal and regulatory obligations.
You have the right to access, correct, or request deletion of your personal data at any time by contacting our support team. new pkluk will respond to verified data requests within a reasonable timeframe and will not charge fees for standard data access requests.
new pkluk uses cookies solely to maintain session continuity, remember your preferences, and generate anonymised analytics. We do not use advertising-network tracking cookies or sell cookie-derived data. You can manage or disable non-essential cookies through your browser settings at any time.
Personal data is not kept indefinitely. new pkluk retains account data for the duration of the account relationship and for a defined period thereafter to meet legal, audit, and anti-fraud obligations. Data no longer required is securely deleted or anonymised.
Information We Collect
new pkluk collects personal data through several channels: directly from you during registration and account management, automatically through your use of the platform, and from third-party service providers that assist us in operating the platform.
The following table summarises the main categories of data we collect and the source of each:
| Data Category | Examples | Source |
|---|---|---|
| Identity Data | Full legal name, date of birth, NID or passport number | Provided by you at registration or KYC |
| Contact Data | Mobile number, email address, residential address | Provided by you at registration |
| Financial Data | bKash / Nagad / Rocket wallet numbers, transaction amounts, deposit and withdrawal history | Provided by you; also received from payment processors |
| Technical Data | IP address, device type, browser type and version, operating system, screen resolution | Automatically collected on platform access |
| Usage Data | Pages visited, games played, bets placed, session duration, click patterns | Automatically collected via server logs and analytics tools |
| Communications Data | Records of live chat conversations, support ticket content, email correspondence | Generated when you contact our support team |
| KYC Documents | Scanned NID, passport, utility bill, bank statement, selfie photographs | Uploaded by you during identity verification |
new pkluk does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data, or health information. If such data is inadvertently submitted through a support communication, it will not be processed or stored beyond what is strictly necessary to resolve the enquiry.
We do not collect personal data from individuals who we know to be under 18 years of age. If we become aware that a minor has submitted personal data to new pkluk, the data will be deleted promptly and the account will be closed.
How We Use Your Data
new pkluk processes personal data only for specific, legitimate purposes. We do not use your data for any purpose that is incompatible with the purpose for which it was originally collected. The primary purposes for which we use your data are as follows:
- Account management: Creating, maintaining, and administering your new pkluk account, including processing login requests, updating account details, and enforcing account security measures such as two-factor authentication.
- Identity verification (KYC): Verifying that you are who you claim to be and that you meet the eligibility requirements to use the platform — in particular, the minimum age requirement of 18 years — in compliance with our anti-money laundering (AML) and know-your-customer (KYC) obligations.
- Transaction processing: Facilitating deposits and withdrawals via bKash, Nagad, Rocket, and other supported payment methods, and maintaining accurate transaction records for your account.
- Platform personalisation: Remembering your preferences, displaying relevant content, and adapting the platform experience based on your betting and gaming history where you have not opted out of such personalisation.
- Fraud prevention and security: Monitoring for unusual or suspicious activity, detecting and preventing money laundering and bonus abuse, identifying duplicate accounts, and protecting the integrity of the platform and its players.
- Customer support: Responding to your enquiries, resolving disputes, and communicating with you regarding your account, transactions, and any technical issues you report.
- Legal and regulatory compliance: Meeting obligations imposed by applicable law, including record-keeping requirements, responding to lawful requests from authorities, and enforcing our Terms & Conditions.
- Platform improvement: Analysing aggregated and anonymised usage data to identify performance issues, improve user experience, and develop new features on the new pkluk platform.
new pkluk will not use your personal data to send unsolicited marketing communications unless you have specifically opted in to receive promotional messages. You may withdraw your marketing consent at any time by contacting our support team.
Where new pkluk relies on your consent as the legal basis for processing, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to the withdrawal.
Data Sharing & Third Parties
new pkluk may share your personal data with a limited set of trusted third-party service providers and partners. In each case, data sharing is limited to the minimum necessary for the specific purpose and is subject to appropriate contractual safeguards.
Categories of third parties with whom new pkluk may share your data include:
- Payment processors: Providers such as bKash, Nagad, Rocket, and Upay receive transaction data necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and are responsible for the security of data they handle directly.
- Identity verification providers: Third-party KYC and AML screening services that assist new pkluk in verifying player identities and screening against sanctions and watchlists. These providers are bound by strict confidentiality obligations.
- Game software providers: Casino and sports-data providers such as Pragmatic Play, Evolution Gaming, and Spribe may receive anonymised session identifiers to facilitate game delivery. These providers do not receive your name, contact details, or financial data as part of normal game delivery.
- Analytics providers: Anonymised and aggregated usage data may be shared with analytics platforms to help new pkluk understand platform performance. No personally identifiable information is included in these analytics data flows.
- Legal and regulatory authorities: new pkluk may disclose personal data to law enforcement agencies, regulatory bodies, or courts where required to do so by applicable law or in response to a lawful order. new pkluk will notify you of such disclosure where it is legally permitted to do so.
- Business transfers: In the event of a merger, acquisition, or sale of all or part of new pkluk's business, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and of any changes to this Privacy Policy that result from it.
All third-party service providers engaged by new pkluk are required to implement and maintain appropriate technical and organisational security measures to protect the personal data they process on our behalf. new pkluk conducts periodic reviews of third-party data protection practices to ensure ongoing compliance.
Data Retention
new pkluk retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, audit, or dispute-resolution obligations. The following general retention principles apply:
- Active accounts: Personal data associated with an active new pkluk account is retained for the full duration of the account relationship. This includes identity data, contact data, transaction history, and gaming activity records.
- Closed accounts: Following the closure of a new pkluk account — whether voluntarily by the player or by new pkluk for policy reasons — personal data is retained for a minimum period of five (5) years. This retention period supports our AML compliance obligations, enables investigation of fraud-related claims, and allows us to respond to regulatory enquiries.
- KYC documents: Identity verification documents (such as NID scans and utility bills) are retained for a minimum of five (5) years from the date of submission, in line with standard AML record-keeping requirements.
- Support communications: Records of customer support interactions, including live chat transcripts and email correspondence, are retained for a period of two (2) years from the date of the most recent communication, unless the communication relates to a dispute or regulatory matter, in which case longer retention may apply.
- Analytics data: Anonymised and aggregated analytics data, which does not identify individual users, may be retained indefinitely for platform improvement purposes.
When personal data is no longer required for any of the above purposes, new pkluk securely deletes or anonymises the data. Secure deletion involves overwriting or destroying the data in a manner that renders recovery impossible. Anonymisation involves removing all identifying information so that the data can no longer be linked to any individual.
Players who wish to request early deletion of their personal data (subject to our legal retention obligations) may do so by submitting a written request to our support team. new pkluk will evaluate such requests on a case-by-case basis and will communicate the outcome within a reasonable timeframe.
Data Security
new pkluk takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it. These measures are regularly reviewed and updated in response to evolving security threats and industry best practices.
Key security measures in place at new pkluk include:
- Transport layer encryption: All data transmitted between your device and the new pkluk platform is encrypted using SSL/TLS protocols, preventing interception by unauthorised third parties.
- Data-at-rest encryption: Sensitive personal and financial data stored on new pkluk's servers is encrypted at rest using industry-standard algorithms, ensuring that data remains protected even in the event of a physical storage breach.
- Access controls: Access to personal data within new pkluk's systems is restricted on a need-to-know basis. Only employees and contractors whose roles require access to specific categories of data are granted that access, and all access events are logged and audited.
- Password security: Account passwords are stored in hashed form using modern cryptographic hashing functions. new pkluk staff cannot access or retrieve your password in plain text. Players are encouraged to use strong, unique passwords and to enable two-factor authentication.
- Vulnerability management: new pkluk conducts periodic security assessments of its platform to identify and remediate vulnerabilities before they can be exploited. Third-party penetration testing is conducted on a regular schedule.
- Incident response: new pkluk maintains a data breach response plan. In the event of a security incident that results in unauthorised access to personal data, new pkluk will take prompt action to contain the breach, assess its impact, and notify affected players and relevant authorities as required by applicable law.
While new pkluk takes all reasonable steps to protect your data, no system or transmission over the internet can be guaranteed as completely secure. You also play an important role in keeping your account safe — please ensure that you do not share your login credentials with anyone and that you log out of your account when using shared devices.
Your Rights & Choices
new pkluk respects your rights in relation to your personal data. The following rights are available to all players registered on the new pkluk platform:
- Right of access: You have the right to request a copy of the personal data that new pkluk holds about you. We will provide this information in a clear and intelligible format within a reasonable timeframe following receipt of a verified request.
- Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. You may update many of your account details directly through your account settings panel; for changes to identity or KYC data, please contact our support team.
- Right to erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where you object to its processing. Please note that this right is subject to our legal retention obligations — some data may need to be retained to comply with AML, fraud prevention, or regulatory requirements even after account closure.
- Right to restrict processing: You may request that new pkluk restricts the processing of your personal data in certain circumstances, such as while a dispute regarding the accuracy of your data is being resolved.
- Right to data portability: Where processing is based on your consent or on a contract, you may request that new pkluk provides your personal data in a structured, machine-readable format so that it can be transferred to another service provider.
- Right to object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, though new pkluk may continue processing if it can demonstrate compelling legitimate grounds that override your interests.
- Right to withdraw consent: Where new pkluk processes your data on the basis of your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that took place before the withdrawal.
To exercise any of the above rights, please contact new pkluk's support team using the contact details provided in Section 8 below. We may need to verify your identity before processing your request to ensure that data is not disclosed to or modified by unauthorised individuals.
new pkluk will respond to all valid data rights requests within 30 days of receipt. In cases of particular complexity or volume, this period may be extended by a further 30 days, in which case we will notify you of the extension and the reasons for it.
Contact & Data Enquiries
If you have any questions, concerns, or requests relating to this Privacy Policy or to the processing of your personal data by new pkluk, please contact our support team using the details below. All data-related enquiries will be handled with appropriate priority and confidentiality.
- Email: [email protected] (plain text — not a clickable link; please copy the address manually)
- Live Chat: Available 24/7 directly within the new pkluk platform.
- Support hours: 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6).
When submitting a data rights request by email, please include your full registered name, your registered mobile number, and a brief description of your request. new pkluk may ask for additional information to verify your identity before processing the request.
new pkluk reviews this Privacy Policy on a regular basis and reserves the right to update it at any time to reflect changes in our data practices, legal obligations, or platform features. When material changes are made, the "Last Updated" date at the top of this page will be revised. Continued use of the new pkluk platform following any update constitutes your acceptance of the revised Privacy Policy.
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